At Joshiz Luxury Cars, we aim to provide exceptional experiences and world-class service. Our Refund Policy ensures transparency and fairness for every customer, while also maintaining the operational standards of our luxury fleet.
1. Eligibility for Refund
Refunds are applicable under the following circumstances:
- Booking cancellations made within the eligible time frame (as per our Cancellation Policy).
- Double payment or any transactional error on our platform.
- Refundable security deposits, after successful vehicle inspection and clearance.
All refunds are processed through the original payment method used during booking.
2. Non-Refundable Conditions
No refund will be issued in the following cases:
- Cancellation made less than 24 hours before the scheduled rental time.
- No-show at the pick-up point or failure to submit required identification documents.
- Early vehicle return before the booked duration.
- Violations of rental terms, misuse, or damage to the vehicle.
- Any non-compliance with the booking agreement or policy guidelines.
3. Refund Process & Timelines
- Once approved, refunds will be processed within 7–10 working days.
- Security deposit refunds are initiated only after the vehicle passes final inspection.
- Bank or payment gateway delays are beyond our control; in such cases, please allow up to 15 working days.
4. Mode of Refund
- Refunds will be credited to the original payment method (credit/debit card, UPI, net banking, etc.).
- If the payment was made in cash or via bank transfer, the refund will be issued via NEFT/IMPS to the renter’s registered bank account.
5. Partial Refunds
In case of partial cancellation or modification:
- If the new rental cost is lower, the difference may be refunded (as per eligibility).
- If the new booking cost is higher, the renter will need to pay the difference before confirmation.
6. Dispute Resolution
If you believe you are eligible for a refund that has not been received, please contact us with:
- Your booking reference number
- Date and proof of payment
- A brief description of the issue
Our team will investigate and respond within 3–5 business days.
7. Contact Us
For refund-related queries or assistance, please reach out to:
📞 Phone: +91 79739-92884
📧 Email: info@joshizluxurycars.com
🌐 Website: www.joshizluxurycars.com